So, why should agents have all the tools?
Unison is our global Unified Communication solution (UCaaS) designed to provide back-office users with the same look and functionality as Contact Center Agents without the Contact Center.
Why did we build Symbee Unison?
Our goal of providing the power of Amazon Connect to back-office users is achieved through unifying Chime SDK and Amazon Connect.
Highlights
Voice
- Inbound
- Outbound
- Call Forwarding
- Auto Attendant
- Call Recording
- Extension calling
- Emergency calling
- Voicemail
- Area/Country Dial Plan Restrictions
- Call History
Messaging
- Instant Messaging
Administration
- Web based management
Click here for a full list of our features.
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