Running a Contact Center without good reporting and analytics is flying blind.
We’ve partnered with Aceyus, an industry leader, to provide comprehensive real-time, historical and custom reports for Symbee and Amazon Connect.
Highlights
Reporting for all Interactions
- Data and statistics for both Amazon Connect and Symbee delivered work
- Historical reporting
- Real-time reporting
- Interaction reporting
- Contact Lens
- Custom reporting.
Track Contact Center Performance
- View and analyze inbound and outbound interactions
- View performance via real-time dashboards and/or historical reporting
- Measure agent performance including hold, handle, wrap and unavailable times.
Track Customer Experience
- Measure average queue and wait times
- Analyze using work codes, to help measure first contact resolution.
Click here for a full list of our features.
Request A Demo
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